Returns & Exchanges

We want you to love your purchase from Z Gallerie. If you’re not completely satisfied, we’re happy to help with returns or exchanges within 30 days of delivery.

Return Policy

  • Items must be returned in their original condition, unused, and in the original packaging.
  • Furniture, lighting, and oversized items may require special return arrangements.
  • Final sale items cannot be returned or exchanged.

How to Return

  1. Online Purchases: Visit z–gallerie.com to initiate your return. Follow the instructions to generate a return label.
  2. In-Store Purchases: Bring your item and receipt to any Z Gallerie store for a hassle-free return.

Exchange Policy

  • Exchanges are subject to product availability.
  • If the item you want is unavailable, we’ll process a refund instead.

Refunds

  • Refunds will be issued to the original payment method within 7–10 business days after we receive your return.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately for assistance. We’ll arrange a replacement or refund at no additional cost.

Need Help?

For any questions about returns or exchanges, please reach out to our team. We’re here to ensure your shopping experience is seamless.

Note: Policies may vary for international orders. Please check with our team for details.