Frequently Asked Questions (FAQ)

1. What is your return policy?
We accept returns within 30 days of purchase for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by a proof of purchase.

2. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status by logging into your account on z–gallerie.com.

3. Do you offer international shipping?
Currently, we only ship within the United States.

4. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

5. Can I cancel or modify my order after placing it?
Orders are processed quickly, so cancellations or modifications may not be possible once submitted. Please contact us immediately if you need assistance.

6. How do I care for my purchased items?
Care instructions vary by product. Refer to the product description or label for specific guidelines.

7. Are your products eco-friendly?
We strive to offer sustainable options. Look for our eco-friendly badge on select products.

8. What if my item arrives damaged?
Please inspect your order upon delivery. If any items are damaged, contact us within 48 hours for assistance.

9. Do you offer gift wrapping?
Yes, gift wrapping is available for select items during checkout.

10. How can I contact customer service?
For any inquiries, please visit our Contact Us page on z–gallerie.com.

11. Do you have a loyalty program?
Yes! Join our loyalty program to earn rewards on your purchases.

12. What are your business hours?
Our customer service team is available Monday through Friday during standard business hours.

13. Can I return customized or personalized items?
Customized items are final sale and cannot be returned unless defective.

14. How do I use a promo code?
Enter your code at checkout under the “Promo Code” field to apply the discount.

15. Where can I find your privacy policy?
Our privacy policy is available on z–gallerie.com under the “Privacy Policy” section.

16. Do you offer bulk discounts?
For large orders, please contact us for potential discounts.

17. How long does shipping take?
Standard shipping typically takes 3-5 business days. Delivery times may vary based on location.

18. What if I receive the wrong item?
If your order is incorrect, please notify us immediately for a resolution.

19. Can I change my shipping address after ordering?
Address changes may not be possible once the order is processed. Contact us as soon as possible for assistance.

20. Do you price match?
We do not currently offer price matching.

For more details, visit z–gallerie.com.